HCI · Human-Centered AI · Accessibility · Education

Designing AI that helps people stay authors of their own lives.

I am an HCI researcher studying how people understand, adapt to, and shape AI-driven systems across accessibility, education, healthcare, and everyday decision-making.

My work combines human-centered design, qualitative inquiry, and AI prototyping to build systems that are not only automated, but understandable, adaptable, and responsive to people's lived contexts.

Questions I keep returning to

A few threads running through the work.

How can AI systems support people without replacing their agency?

From shopping agents to companions and workplace chatbots, I study AI as a partner whose behavior shapes what people notice, trust, and decide.

What makes assistive technology contextually useful?

Accessibility work requires more than compliance. It asks how tools travel across classrooms, cultures, bodies, and everyday constraints.

How do people adapt to automated judgment?

Automated systems enter institutions, sports, health, and work. Their effects unfold through stakeholders, norms, and negotiations.

How can learning tools scaffold reflection?

In classrooms, code, and reading, I look for designs that deepen interpretation rather than simply speeding up answers.

2026
SIGIR ’26
Who Is Shopping With You? How Persona Design Shapes Cognitive and Social Engagement in AI Shopping Agents
Hyungwoo Song*, K. Kim*, H. Jeon, M. Shin, B. Suh
Human-Centered AI · DOI

How persona design changes cognition and social engagement around AI shopping agents.

2026
CHI ’26
“I Should Know, But I Dare Not Ask”: From Understanding Challenges in Healthcare Journeys to Deriving Design Implications for North Korean Defectors’ Adaptation
Hyungwoo Song, J. Kim, M. Kim, D. Kwak, M. Shin, B. Suh, H. Jung
Healthcare · DOI

MediBridge line of work: a social and healthcare-centered study on adaptation, uncertainty, and care journeys.

2025
SIGIR ’25
Conversational Argument Search Under Selective Exposure: Strategies for Balanced Perspective Access
K. Kim, J. Ryu, D. Heo, Hyungwoo Song, C. Oh, B. Suh
Information Access · DOI

Designing conversational access to competing arguments under selective exposure.

2024
ASSETS ’24
EmoBridge: Bridging the Communication Gap between Students with Disabilities and Peer Note-Takers Utilizing Emojis and Real-Time Sharing
Hyungwoo Song*, M. Shin*, H. Chu*, J. Hong*, J. Lee, J. Eun, H. Lim
Accessibility · DOI

Inclusive classroom communication through real-time sharing and lightweight emotional cues.

2024
SIGIR ’24
Self-Referential Review: Exploring the Impact of Self-Reference Effect in Review
Hyungwoo Song*, K. Kim*, B. Suh
Information Access · DOI

How self-reference changes review experiences and user interpretation.